Cancel anytime
You can cancel your AcuityForge membership online from Account & Membership by opening the billing portal. Cancellation stops the next automatic renewal. Your paid access continues through the end of the current monthly or annual billing period.
Refunds
Subscription charges are generally final and are not prorated for unused time, a change of mind, or failure to cancel before renewal. This does not limit any refund or cancellation right required by applicable law.
Live coaching changes and cancellations
You may request a coaching-session change or cancellation by emailing andrew@veteranemsconsulting.com at least 24 hours before the scheduled start. Late cancellations and missed sessions are generally nonrefundable. If Veteran EMS Consulting cancels a session, you may choose an available replacement date or a refund to the original payment method.
Billing mistakes and exceptional review
If you believe a charge was duplicated, unauthorized, made after a timely cancellation, or caused by a technical billing error, email andrew@veteranemsconsulting.com preferably within 14 days of the charge. That request window does not limit legal rights or prevent review of a later request. Include the account email, charge date, amount, and a short explanation. Do not send a full card number. We will review the request and correct verified billing errors. Other exceptional refund requests may be considered individually but are not guaranteed.
How refunds work
Approved refunds are returned to the original payment method through Stripe. Bank processing time varies and is outside our control. Canceling a subscription is separate from requesting a refund; a refund request does not automatically cancel future renewals.
Need help?
Manage or cancel an active subscription from your AcuityForge account. For billing support, contact andrew@veteranemsconsulting.com.